Overview
At Rozelo, we focus on providing you with unique, handcrafted items. Please review our policy regarding refunds:
Refunds will only be initiated for orders that have been successfully cancelled.
Order Cancellation Process
You can easily cancel an order by visiting your “My Orders” section on our website without any charges. Please ensure your cancellation request is submitted before the order has been shipped or its creation process has begun.
Once your cancellation is confirmed, your refund will be initiated within one week and processed to your original payment method.
No Returns or Exchanges
Due to the handcrafted and delicate nature of our products, we do not accept returns or offer exchanges. We encourage you to carefully review your order before finalizing your purchase.
Need help?
Contact us at support@rozelo.in for questions related to refunds and returns.